FAQ
Ordering
Custom Sizes?
Looking for a specific size that’s not listed? I’m happy to accommodate custom size requests to fit your unique space. Please contact me at elliot@elliotmacguire.com to get the process started, and I’ll work with you to create the perfect piece for your home or office.
Can I cancel my order?
If you wish to cancel your order, you may do so under the following conditions:
• Not Yet in Production/Not Shipped: Orders can be canceled if the item has not entered production for prints or, for originals or merchandise, has not shipped.
• Cancellation Window: Cancellations must be requested within 24 hours of placing the order. After this period, the order is considered final and cannot be canceled.
To cancel your order, please contact me at [your email address].
Shipping, Returns & Exchanges
Thank you for shopping with Elliot MacGuire Photography. I value your satisfaction and want you to love the artwork you purchase. Please review my return and refund policy below.
What is the shipping policy?
Due to the custom nature of my artwork, I do not accept returns for any reason other than receiving a damaged or defective product. If you receive a damaged or defective item, please contact me within 7 days of receiving your order to initiate a replacement.
Damaged item?
If you receive a damaged or defective item, please contact me within 7 business days of receiving your order. I require photographic evidence of the damage or defect to initiate the replacement process.
Refunds?
Refunds are applicable only for canceled orders within the specified cancellation window and will be refunded at 100%.
Questions?
If you have any questions or concerns regarding our return and refund policy, please feel free to contact me at elliot@elliotmacguire.com.
Get in touch
Have questions about your order, or a general enquiry?